Return, Refunds and Exchange Information

At FOLKSWHEEL, we are committed to providing you with the best shopping experience. If you're not completely satisfied with your purchase, we're here to help with an easy and transparent process.

Exchange Policy

• We offer exchanges within 2 days of delivery.
• The product must be in its original condition, unused, unwashed, with all tags and packaging intact.
• The customer will need to ship the product back to us. We do not cover return shipping charges unless the product is defective.
• Exchange can only happen once per order.
• If your ordered product isn’t available, we’ll provide a store credit valid for 12 months.

Return and Refund Policy

• We do not offer returns unless the product is defective.
• If you receive a defective product, please notify us within 24 hours of delivery via email at sales.folkswheel@gmail.com or WhatsApp +91 8527719410.
• Defective items will be fully refunded once inspected and verified by our quality team. The refund will be processed within 12 working days and credited back to the original payment method.
• The customer will need to ship the product back to us. We do not cover return shipping charges.
• If the return is approved for a defective product, we will cover the shipping cost.

Non-Returnable Products

• Products purchased during Sales or Special Offers are non-returnable unless defective.
• Customized or altered items are non-returnable.
• Items with missing components, used, or damaged due to improper handling are not eligible for return or exchange.

Store Credit

• Store credit will be issued in case an exchange is not possible, valid for 12 months.
• Store credit is non-transferable and can only be applied to purchases made on the same account.

Cancellation Policy

• Orders can be canceled before shipping with no penalty.
• If you cancel after shipping or refuse delivery (excluding damaged shipments), it will be treated as a return, and shipping charges will be deducted.

 

There will not be any return/refund/exchange other than the above conditions stated. If management approves any exception case, then additional shipping cost will be charged (no product/order value of same amount).

Please note that, any refund (if approved) against CoD order, be given in gift voucher/store credit with one year limited expiry from issuance date. This gift voucher/store credit can be used to buy any products from our online store. 

If you ever have any questions regarding our refunds & exchange, please contact us at sales.folkswheel@gmail.com or call us at +91 8527719410.

If any dispute arises, it shall be dealt by sole arbitrator at the Delhi International Arbitration Centre, High Court Delhi and no court has the jurisdiction to deal with the disputes.